Incorrect or Defective Product Returns/Exchanges
We stand behind our service and products 100%. If you believe you have received an incorrect or defective product, contact us immediately and we will begin an investigation. Helpful items to include are picture(s) of the defective area(s) and/or the product safety tag (if applicable). If we find a sling to be defective, we will ask for it to be cut with a provided image to ensure no use can occur for reasons of safety. In the event of an incorrect or defective product, we will return 100% of the order and cover return shipping if needed. Alternatively, customers can return incorrect/defective products for an exchange to replace the product that was ordered.
Other Returns
Custom-made items are not eligible for returns.
We want our customers to be satisfied with their purchase. If you have questions or uncertainty regarding a purchase, please reach out to us before completing your order: https://liftsupply.com/pages/contact-us
Returns must be approved in advance with a member of our team and can only be made within 30 days of receipt of your order. Please contact us using the link above to receive an RMA number prior to shipping any products to us.
Unless the product is incorrect or defective, we require a 15% restocking fee plus outbound shipping on all returns/exchanges. If you feel there another issue with our product or service that is not specifically covered in our policy, please let us know when you request a return.
Return Guidelines
To be eligible for a return, your item must be unused and in the same condition that you received it, within its original packaging.
We take a strict stance on the safety of our products. For example: A sling must still have its banding and plastic wrap on to ensure a refund can be processed.
Customers are responsible for arranging shipping and any shipping costs related to the return. We recommend using a carrier that will provide a tracking number for the purpose of reference until your return has been processed.
Shipping charges for the original order are non-refundable.
Exchanges
We only offer exchanges on most of our products if they are defective or incorrect.
For Fitness Products:
We understand that it can be challenging at times to identify the correct size of a fitness product. If you have any questions about finding the right size, please contact us prior to ordering.
If you’ve received the product and realize you need a different size, we offer limited exchanges provided the replacement is the same product. Please reach out to us if you are interested in doing an exchange.
Refunds
If you are approved, a credit will automatically be applied to your credit card or original method of payment, minus any applicable restocking fees. If you are having issues receiving your refund, please contact us: https://liftsupply.com/pages/contact-us
Shipping
If you have received an RMA#, please ship according to the information below:
Name: Lift Supply Returns
Attn: RMA#
Address 1: 126 Corporate Drive
Address 2: STE B/C
City, State, Zip: Simpsonville, SC 29681
Cancellation Policy
We understand plans can change at times.
If you provide same-day cancellation of your order, and the order has not shipped yet, we will refund your order completely minus a 2.9% CC processing fee.
All other cancellations will incur a 15% restocking fee. If your order has shipped already, you are welcome to return it in line with the procedures listed above.
Our number one goal is for you to benefit from our products. If you have any questions or concerns regarding the policy or an order, please feel free to contact us: https://liftsupply.com/pages/contact-us