Incorrect or Defective Product Returns
We stand behind our service and products 100%. If for any reason you believe you have received an incorrect or defective product please contact us. We will immediately start an investigation. All we ask for is a picture of the defective area and/or safety tag (if applicable). If we find the product to be defective, we will ask for the sling to be cut and an image so we can ensure it will never be used for safety reasons. We will return 100% of the order and cover return shipping if needed.
If you are reading this to determine if you want to purchase from us we want to let you know we are honest people making a great product here in the USA. We are a small business and manufacture most orders to order in 2-3 days. Almost all of our returns are due to ordering the wrong product. If you are unsure about the product you are ordering performing in the environment you are ordering for please reach out. We would be happy to give you information to help make the best product decision.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For example: A sling must still have it's banding and plastic wrapper around it. These are safety items that can cause serious injury. We take a strict stance on the safety of our products. We cannot issue a refund for a sling that has been opened (unless it is defective) as we can no longer sell that item to someone else.
Most all synthetic slings 20' or below (excluding Gorilla-Guard™) can be returned up to 7 days from delivery for a full refund for any reason, less payment processing charges (3%) and any shipping incurred by LiftSupply if your order qualified for free shipping. Customers are responsible for return shipping. Custom manufactured and non-stocked hardware could be subject up to a 20% restocking fee.
We want to work with our customers to find a mutually beneficial outcome so please contact us if you are outside of this window or unsure about the product you are wanting to return. We genuinely want to make sure you are happy and confident in purchasing from us in the future.
Please do not send your purchase back to the manufacturer unless requested.
Refunds (if applicable)
Please ensure you properly package the item. We cannot offer a refund if we receive a product damaged via return shipping. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
ShippingTo return your product, you should email firstname.lastname@example.org for an RMA number and further instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.